Q & A

• For regular MTG, Pokemon, Lorcana, FAB & One Piece cards, we use a platform that automatically assigns a resale price based on an internal chart for our sales prices.
• For graded cards (PSA/Beckett) or Sports (Hockey only for the moment), the process is done by evaluating comparable sales on Ebay or Pricecharting. This one is a little longer since we have to do everything manually, card by card. You can contact us at 438-899-7784 or by email at ventes@cartesleo.ca  for more information.
• At any time during the buy process, you can withdraw one or more items. Following your final acceptance, payment or application of store credit, the transaction becomes final.

• We only accept English cards at the moment. (Japanese on occasion on a case by case basis) You can contact us at 438-899-7784 or by email at ventes@cartesleo.ca  for more information.

• Simply go to the BUYLIST section (English side) of our website. Log in or register at BinderPOS and you will be able to select which game your cards come from. You will then be able to enter each card into the system and submit your list.
• We do not accept BULK at the moment.
• You can visit the store if you wish to sell a few cards individually, however if you plan to sell more than ten cards, we strongly advise you to draw up a buyback list on our website. Computers are also available to do this on site. Since the evaluation process is long, depending on store traffic, you may have to leave your cards if there are a large quantity.

• We mainly do business with Canada Post & UPS. Their delivery times may vary depending on traffic, regional and national holidays and statutory holidays. It can vary between 1 to 7 working days depending on the type of shipment (regular, express or standard).
• Exception: Regular sending of single cards only to the United States, the delivery time is 7 to 14 working days.
• You can contact us at 438-899-7784 or by email at ventes@cartesleo.ca  for more information.
• We do not offer refunds for orders that arrive later than the expected time frame.

What are the preparation times?

• Depending on traffic and the items, the deadline is from the same day to 48 hours 

• Please wait for email confirmation of your order being ready for pickup before picking it up.

• An identity document with Name, Address and Photo corresponding to the order will be required to take possession of it.

Can I send another person to collect my order?

• It is possible to send someone else to take your order if you cannot come to the store. You will need to respect the following criterias:

  • Contact us by email at ventes@cartesleo.ca  using the email used to place the order, including the order number, its contents and the full name of the person who will come and collect your items.

  • The designated person must present themselves with an identity document with Name, Address and Photo corresponding to the mention by email.

How can I order online with in-store pickup ?

• Once all your items have been added to your basket, go to the CHECKOUT section where you will be asked for your delivery method. Select Pick-up in store in store, this will allow you to collect your order in store.

Can I use proxies in your events ?

• At our official competitive events, it is prohibited to use proxies unless they are first approved by a judge, in accordance with tournament rules, and to carry the official card with you.

• During our friendly events, the response is up to the discretion of the players at your table. If you want to play with proxies, we hold a weekly Proxy Master (CEDH) event which you can find in the EVENTS section of our website.

Can I pay for my entry with store credits ?

• It is not possible to use store credits for this purpose.

 What are the opening hours?

• Monday: Closed

• Tuesday to Friday: 2:00 p.m. to 9:00 p.m.

• Saturday & Sunday: 10:00 a.m. to 4:00 p.m.

Can we come and play in the store outside of the event?

• Our tables are always available to welcome you free of charge! It is always recommended to contact by telephone at 438-899-7784 before coming to the store to validate availability and other games/players already on site.

• Please note that we give priority to store events and that our places are limited.

Is the inventory on the website the same as in store?

• Our web inventory reflects the store's in real time.

Can I use my store credit to purchase on the website ?

• It is completely possible for you to use your store credits online. Simply contact us by email at admin@cartesleo.ca and we will convert your credits to make your purchases.

The product is out of stock, what should I do?

• You can contact us at 438-899-7784 or by email at ventes@cartesleo.ca  to find out about the possibility of reordering it!

What payment methods are accepted for online payments?

• We accept Visa, Mastercard, American Express, Discover, Sezzle and Google Wallet.